Wallace Rink Garage Source Material

On the topic of the kind of collaboration management accepts up to now:

Excerpt from a letter from Brenda Patterson, General Manager of Parks, Forestry and Recreation, Dec.15 2008:

The division recognizes the importance of accountability and oversight to ensure service level standards are adhered to by staff. Parks management is charged with overseeing and reviewing the actual service delivery on a daily basis and accounting for any irregularities. Kevin Bowser, Parks Manager, is the functional lead for the outdoor rink program. The district Parks supervisors have responsibility for day-to-day oversight of staff. Staffing levels are designed to be flexible and responsive to changing local conditions, keeping in mind that constant adjustments are required due to illness, accommodation requirements and any number of other factors. Details around specific labour relations and personnel matters remain confidential....We continue to refine our protocols. In addition we are looking at technology solutions that may allow for a greater level of service. Once again, thank you for your interest in the outdoor skating program.

Excerpt from a letter from GM Brenda Patterson, December 17 2008:

As it pertains to City-wide rink operations, I am happy to discuss and respond to your concerns as I would for any interested resident. While your program comments are welcome, as we’ve discussed, matters which pertain to direction to staff, clearly rest within my role as General Manager.