posted on April 13, 2009

Fiona Crean hired to field public complaints on city services

By: Jack Lakey
Published: Apr 02, 2009
Source: The Star

There's a new Fixer in town, aiming to resolve complaints and identify bigger problems in need of citywide solutions.

Fiona Crean is settling into her job as Toronto's first ombudsman, with marching orders to adjudicate between citizens dissatisfied with city services – or lack of same – and the bureaucrats in charge.

"Fundamentally, it's about ensuring city government is doing its very best in delivering services to the residents," said Crean, previously an ombudsman at York University and executive director of the Ontario ombudsman's office.

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